Senior Director, Product Management | UPMC Enterprises
Gretchen Mendoza is a Senior Director of Product Management at UPMC Enterprises, leading a team that aims to crystallize, develop, and implement a vision for the future of hospital experiences, enabled through next-gen technology.
Gretchen approaches problem solving in health care through the lens of human-centered design first. Her portfolio spans the built environment, digital products/services, and organizational processes. Common threads include distilling rich, complex content in accessible ways; moving between macro- and micro-views to understand systems that scale; and using participatory methods to break down the essence of “us-and-them” in design.
Prior to joining UPMC Enterprises, Gretchen spent several years working in Boston’s design community at Essential, Sasaki, and New England Aquarium. She received a Master of Design from Carnegie Mellon University, a BFA from the University of Georgia, and has taught courses at Carnegie Mellon and MassArt.