Director, CX and Design | Mastercard
With a career in design spanning almost two decades, Tansy’s mantra is that good design is good business and is critical for driving innovation, differentiation, and great customer experiences. She believes that shifting how organisations think about design is key to delivering successful products. Changing the mindset has been pivotal to changing how product are now built at Mastercard.
Over the past few years she has used design-thinking methodologies on multiple projects including biometrics, data visualisation, digital payments and convergence. A constant advocate for the end user, Tansy has delivered multiple successful products that deliver on user needs.
She currently manages a strategic design and research team in Mastercard’s Global Customer Experience & Design group based in Dublin.
Tansy lives near the sea with her two children and her handsome but rather cranky Australian husband. She’d like to spend more time at the sea but finds herself preparing talks instead.